Frequently Asked Questions
Everything you need to know about shopping with 017 Shop.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days for domestic orders. International shipping times vary by destination, generally ranging from 7-14 business days.
What is your return policy?
We accept returns on unworn items with original tags attached within 14 days of delivery. Please note that certain limited-edition releases and sale items may be final sale.
Are the products on 017 Shop authentic?
Yes, we guarantee the authenticity of every item we sell. We work directly with designers and authorized distributors to ensure all products are 100% genuine.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific location.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.